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Control screen on a Mac running Catalina in Meetings not fully working.

Tags: meetings

Oct 30, 2019 at 2:34pm • 1 replies • 0 likes

jim-wilhelmsen

I am trying to control the screen of a Mac running MacOS 10.15 Catalina. I can see the background image, but none of the open windows. I can move the mouse and grab windows and move them around which is seen on the remote computer, but I can't see what I am doing on the host computer. I think this is related to the Screen Recording security in Privacy, but Meetings is not adding itself to that feature and I can't seem to manually add it. How can I get full control of a users computer running Catalina?

1 Answer

samudra.bhuyan answered on Oct 30, 2019 at 3:23pm

Hi Jim

Have you tried adding RingCentral Meetings the required permissions on Catalina?
You can go to "System Preference > Security&Privacy > Privacy > Screen Recording" and then check the box next to RingCentral Meetings

https://support.ringcentral.com/s/article/13371-Meetings-Issue-Users-MacCatalina-not-see-others-Annotation-while-sharing?language=en_US

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