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New user unable to log in with phone number

Tags: log in

Oct 30, 2019 at 7:10am • 1 replies • 0 likes

seth-koberg

A new user is unable to log into the Ring Central website and desktop app using their phone number, however, if they try logging in with our main number + their extension, they can get logged in.

1 Answer

saadet.swift answered on Nov 6, 2019 at 9:23am

Hey Seth, please contact our Tech Support Team so that they can troubleshoot what's going on.

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