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How to get Queue calls not to follow business hours

Tags: call queues

Nov 12, 2019 at 8:19am • 1 replies • 0 likes

christine-preston

I have my office hours set to 8 AM - 3 PM. However, I am part of a Support Queue for after hour emergencies. Can I & if so, how do I set it that if it is a Queue call for it to ignore the business hour settings?

1 Answer

Jessica-Community_Moderator answered on Jul 29, 2020 at 9:32pm

Hi Christine,

Check out this article on setting up call handling for after hours!

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