Issue when sharing screen where any Ring Central menus (toolbars, chat window, etc.) show as a black box over top of shared content.
Tags: meetings
Dec 12, 2019 at 6:52am • 6 replies • 0 likes
mark-casey
Issue when sharing screen where any RingCentral menus (toolbars, chat window, participant video, etc.) show as a black box over top of shared content. This causes us to not really being able to display menus to change anything during a presentation due to it blocking the view of the participants.
6 Answers
They are running Windows 10, version 1803. OS Build 17134.1069.
The app version is 19.4.23024.1205.
They've tried both sharing main screen (full screen) and sharing a specific app, and the same behavior occurs.
I've attached screenshots.
Main Screen Sharing
Sharing Only Powerpoint
The app version is 19.4.23024.1205.
They've tried both sharing main screen (full screen) and sharing a specific app, and the same behavior occurs.
I've attached screenshots.
Main Screen Sharing
Sharing Only Powerpoint
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