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Able to monitor hold time and when callers are placed on hold time

Tags: admin portal

Apr 25, 2019 at 11:29am • 2 replies • 0 likes

company-b-department

Able to monitor hold time and when callers are placed on hold time

2 Answers

david-mcclellan1 answered on Jan 16, 2020 at 6:24am

Not sure this was answered correctly. I believe to monitor something you see it live and not a report.
I also would like to see how long a current call in on hold just like we can see how long a current call is waiting in queue. This way we can make sure the agent does not let a caller stay to long on hold. Thanks

saadet.swift answered on May 1, 2019 at 8:40am

Hi Company B Departments,

Have you tried using these KPIs under the Analytics Portal? :)

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