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call routing from call queue to specific rule of an extension

Tags: call handling

Feb 14, 2020 at 10:47am • 1 replies • 0 likes

chen-zhang

I would like to know if we can have the call routing from call queue to specific rules of an extension

1 Answer

Mary-Community_Moderator answered on Feb 19, 2020 at 12:18pm

Hello Chen! Just to clarify with your question, are you referring to Call Queue Custom Rules? Kindly check this link to know more about it. https://support.ringcentral.com/s/article/8645?language=en_US

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