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Ring Central Meeting Scheduled in Google Calendar- Wrong Time in Ring Central Meetings App

Tags: meetings

Feb 18, 2020 at 8:25am • 8 replies • 0 likes

David Garrity

Is anyone having issues where Ring Central meetings established through the Gmail Calendar Extension are not populating with the correct time in the Ring Central Meetings desktop application?

elia-johnson on Dec 15, 2021 at 2:34pm • 0 likes

Had a user report this problem today. Scheduled for 2pm central. Invitee shows 4pm. Correct time zone was selected when creating the meeting.

7 Answers

Sharon Wingron answered on Dec 3, 2020 at 3:58pm

Has this ever been resolved? We are just starting to use the RingCentral App for video calls and are also experiencing this challenge.

Jessica-Community_Moderator answered on Mar 4, 2020 at 9:03am

Hi David,

We have not heard anything from the engineering team regarding when this will be resolved. The case you opened will automatically be closed when this is resolved and you'll received a notification. I'm sorry there hasn't been more movement on this.

David Garrity answered on Mar 4, 2020 at 7:15am

2 weeks plus, no resolution, no communication on estimated resolution time? Not great support

David Garrity answered on Mar 2, 2020 at 5:24am

Is there a status from engineering when this fix can be expected?

Jenn-Community_Moderator answered on Feb 20, 2020 at 12:06pm

Hello David!

You will need to change the timezone from your RingCentral Meeting app itself.

You can do this by clicking the schedule icon and you will see the timezone below start and duration.

David Garrity answered on Feb 20, 2020 at 12:16pm

Hi Jenn-

The Ring Central engineering team has taken this on, its a known bug. Thanks for the reply.

David Garrity answered on Feb 18, 2020 at 8:27am

See attached example

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