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OSX Catalina Headphone microphone issues with RingCentral Phone and RingCentral Meetings

Tags: meetings, hardware

Mar 16, 2020 at 10:59am • 1 replies • 0 likes

seth-koberg

While using the RingCentral Phone and RingCentral Meetings Apps, headphone microphone audio doesn't work.

I'm on macOS Catalina 10.15.3

RingCentral Phone: Release: 19.4.0.37336 (64-bit)

RingCentral Meetings: Version: 19.4.151918.1217

I've tried uninstalling/installing the apps and trying different type of headset. I've tried using a cheap set of in-ear headphones with the mic attached to one of the cables and an over-ear set similar to a 'gaming' style head set.

1 Answer

Mary-Community_Moderator answered on Mar 16, 2020 at 1:44pm

Hello Seth!

Please coordinate with Tech Support for this to be investigated.

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