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Unable to receive text to main number

Tags: sms and text messaging

Mar 14, 2020 at 12:31pm • 2 replies • 0 likes

greg-palavivatana

I have a US account.

As of Thursday the March 12th I stopped being able to receive text messages back. After doing some testing we discovered that we can no longer send text messages to the main number. Apparently I can text to one of the assigned numbers but not the main number.

When I text out the main number is number that people are asked to respond with.

I do not want people to see my assigned number. Please advise.

No updates made on our side just randomly stopped working.

2 Answers

greg-palavivatana answered on Mar 18, 2020 at 11:11am

Opened a case.

Anyone else have it where you are only able to receive texts from the Ring Central support person. I've texted from different from and I have customers complaining we aren't getting texts. Ring Central says it works for them.

Jenn-Community_Moderator answered on Mar 16, 2020 at 6:56am

Hi Greg!

I would suggest opening a case in our support site so our Tech Support will contact you as soon as possible.

Please click this to create a case:

Thanks!

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