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Not able to click the mouse using Remote Control

Tags: meetings

Mar 18, 2020 at 1:22pm • 1 replies • 0 likes

chad-cassaday

Had a RingCentral meeting with a client where we were successfully able to remote control the user's computer, but nothing responded to mouse clicks. We could move the mouse, but clicks would not do anything. It was a Windows 10 computer.

1 Answer

Jenn-Community_Moderator answered on Mar 19, 2020 at 7:20am

Hi Chad!

I would suggest to uninstall the app and reinstall it.
You can get the latest app from here.

Choose the RingCentral Meetings version 19.4.23042

Thanks!

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