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iOS iPad App Crashing for Meetings (Zoom)

Tags: meetings

Mar 20, 2020 at 6:03am • 2 replies • 0 likes

christopher-wu

iPad iOS app crashing when inviting team members to meeting

Account Type: US Business via Verizon or WiFi

Description: When using the app no issue with phone or chat. App crashes and minimizes itself / or crashes and restarts outside of the Meeting when I try to invite someone to the meeting. I do not even get to the list of app users. It crashes right when I click on the invite button. When I go to start a new meeting it says my old meeting is still active.

Meeting also crashes if I try to turn the video on without inviting anyone.

No issue on iPhone iOS just with the iPad app.

APP Version: 20.1.22.0.60385

2 Answers

peter-gilbert1 answered on Apr 2, 2020 at 10:26am

While that may be OK with the iphone app, it is not possible for the iPad app... it still just crashes and you just put out an update the other day... Please fix this!! iPad is the perfect conferencing device.

Becky-Community_Manager answered on Mar 20, 2020 at 9:47am

Hey, Christopher!
This is a known issue that we are working on resolving. In the meantime, the workaround, for now, is to copy the meeting URL and paste it into a chat or email. See below.

Hope this helps, but let us know if you run into any further issues.

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