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"start meeting" just spins for 10 minutes before sharing meeting details

Tags: meetings

Mar 24, 2020 at 7:48am • 4 replies • 0 likes

spencer-bennett

Has anyone noticed that when trying to start a video meeting with colleagues from within a direct message in glip that the "start Meeting" prompt just spins, and then 10 min later the meeting details to connect appear?

4 Answers

rob-larose answered on Jun 18, 2020 at 10:21am

Hi Jessica,

This is not resolved -- we had this problem lasting for several hours the week before last and regularly experience it for 10-30 minutes at a time. It has never been acknowledged as a problem on the status dashboard.

Jessica-Community_Moderator answered on Mar 24, 2020 at 1:43pm

These are known issues, all updates will be available on status.ringcentral.com.

Ops has advised that they are rolling out new servers tonight to help resolve the issue where customers joining meetings are delayed or completely unable to join an RC Meeting because it shows host is busy, on another meeting, or the meetings connector indicator spins.

Baring any unforeseen problems, hopefully this will be resolved tomorrow.

Yitzchok Knopfler answered on Mar 24, 2020 at 11:33am

Yes I have the same issue lately, what I do is that I instantly start a meeting and invite my participant with the link, I would like to have start meeting within Glip working properly

Becky-Community_Manager answered on Mar 24, 2020 at 7:57am

Spencer, please shoot us an email, as we'd like to get your logs to better understand the issue.
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