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Hello, I have multiple users getting a pop up when they try to log into Ring Central --javascript error

Tags: log in

Mar 30, 2020 at 7:12am • 19 replies • 0 likes

conpute-service

Javascript error pop up when trying to log into Ring Central

19 Answers

Jessica-Community_Moderator answered on May 21, 2020 at 9:18am

I just received confirmation from our product team that a fix is coming mid July.

Jessica-Community_Moderator answered on May 20, 2020 at 1:08pm

Can anyone confirm if they are still experiencing this issue if they use the web browser version at app.glip.com?

Bryan Ridgell answered on May 14, 2020 at 11:59am

One of my users is getting this error on a mac OSX install. Sorry for the photo, this is what I was sent. Could someone post the solution or workaround or is there an update at this stage?

ayden answered on Apr 14, 2020 at 4:34pm

If someone else running Windows Server could try to confirm, this error resolved for me after installing Wireless Lan Services (via Add Roles and Features), even though the machine is not on a wireless network.

jennifer-chang answered on Apr 6, 2020 at 3:19pm

I also have this error. I am on hold with RC tech support phone line now.

dom-f. answered on Apr 3, 2020 at 12:15pm

Our organization was affected by this problem last Friday. We are in an RDS environment where the RC application had been working well. We opened a support ticket last week, and have done probably more testing and troubleshooting than we should have to determine what's going on. We provided this detail to support, and that ticket remains open.

Thanks to Amanda B for her suggestion to use the 20.2.1 executable directly; that is a viable workaround for us now. I urge RingCentral's devs to focus on this soon, please.

amanda-b answered on Apr 2, 2020 at 1:39pm

The excuse I got from support was it's not compatible with a Server OS. It worked just fine with 20.2.1.

michael-schnabel answered on Apr 2, 2020 at 7:57am

This is also happening to us on a virtual machine.

jeff-busch answered on Apr 1, 2020 at 11:09am

This is happening in our 2012 and 2016 VDI environment. It is caused by version 20.2.2 auto updating. version 20.2.1 is OK. We had to uninstall 20.2.2 and push 20.2.1 with a custom json file so as to NOT auto-update.

amanda-b answered on Apr 1, 2020 at 10:59am

Yes, ours are running Windows Server 2016.

Jessica-Community_Moderator answered on Apr 1, 2020 at 10:57am

Is anyone using a VDI and experiencing this error?

arun-guha answered on Apr 1, 2020 at 7:59am

I second the motion.

ct-logic answered on Apr 1, 2020 at 7:45am

This is the kind of stuff we IT service providers don't need during this global crisis. RC please don't push out updates or changes during this!

jeff-busch answered on Mar 30, 2020 at 9:49am

Same issue with many users. No work-around ability as file is not there.

arun-guha answered on Mar 30, 2020 at 8:51am

Great work on finding a WORK-around ! Though, it's a shame these kinds of problems occur.

conpute-service answered on Mar 30, 2020 at 8:34am

No I was unable to submit this case in the usual case portal. It was giving me an error trying to sign in. So I went here for other support.
Thanks

arun-guha answered on Mar 30, 2020 at 8:43am

RC technical support issue. Has a case been posted to RC Support?

amanda-b answered on Mar 30, 2020 at 8:45am

We are seeing this too for version 20.2.2. We had to go into the appdata folder and run the exe for 20.2.1 as a workaround. Hoping they get it fixed.

arun-guha answered on Jul 29, 2020 at 9:43pm

Aaaargh.... I was able to login at https://support.ringcentral.com/s/?language=en_US and update one of my many support cases.

The pop-up describes an error related to GLIP and an RC class. First inclination is to uninstall GLIP.

Our install base only uses RC admin, no users use any of the apps or Web apps or GLIP. Too many issues.

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