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Company associated with RC account is not found
Tags: getting started
Jul 30, 2019 at 11:04am   •   5 replies  •  0 likes
Paul Jansen

Just testing Glip API in sandbox using API reference and I get this error

Company associated with RC account is not found

No idea what i am doing wrong


4 Answers
answered on May 22, 2020 at 5:38pm  


Wajahat Ali 's answer worked for me. Thanks,

Sergio


 0
answered on Oct 10, 2019 at 9:19pm  

Before you can use Glip API in sandbox, you need to login https://glip-app.devtest.ringcentral.com/ at least once manually using your sandbox account.

Please note that, do not sign up a new user. Use your existing user to login. It is the same user that you used to do RingCentral API authorization.

Please try and let RC Dev Support know if it won't work.
Thanks,


 2
answered on Oct 10, 2019 at 5:17am  

Even on any of glip API... Does any body find any solution??

<?php
// https://developers.ringcentral.com/my-account.html#/applications
// Find your credentials at the above url, set them as environment variables, or enter them below

// OPTIONAL QUERY PARAMETERS
$queryParams = array(
    //'recordCount' => 30,
    //'pageToken' => '<ENTER VALUE>'
);

require('vendor/autoload.php');
$rcsdk = new RingCentral\SDK\SDK(getenv('clientId'), getenv('clientSecret'), getenv('serverURL'));
$platform = $rcsdk->platform();
$platform->login(getenv('username'), getenv('extension'), getenv('password'));
$r = $platform->get("/restapi/v1.0/glip/conversations", $queryParams);
// PROCESS RESPONSE
?>

 0
answered on Oct 10, 2019 at 5:10am  

Anybody found any solution??


 0
answered on Jul 31, 2019 at 12:05pm  

Looks like this needs to be checked with the RingCentral dev team in order to take it further. Also, ensure to capture the steps on where you are getting this error so that the team can investigate and get back to you


 0
answered on Jul 30, 2019 at 11:09am  

Please contact the developer support team through a help ticket with details and screenshots. They can help in this case.

You can also create a case in support portal registering the issue.


 0



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