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Ringcentral is pulling an image that I can't seem to change

Tags: meetings

May 30, 2019 at 7:46pm • 4 replies • 0 likes

alex12345678

My RingCentral Meetings profile is pulling a picture that I can't seem to change.

It was originally pulling from RC (Glip), but now it's pulling a pre-cropped version. I tried changing my RC (Glip) photo to something else, but to no avail, RC Meeting remains unchanged.

4 Answers

kelly-mccoy answered on May 27, 2020 at 7:50am

Any fixes on this? I am having this same issue

kurt-zoellick answered on Apr 15, 2020 at 6:15am

Same issue, when I host a ringcentral meeting my current profile picture from app.glip.com is shown, however when I join another RC or Zoom meeting, it shows a different photo which I am not able to change. any help would be appreciated.

kelsey-mitchell answered on Apr 6, 2020 at 12:06pm

We are having this issue as well. RC Meetings using a photo in place of just the name that isn't being pulled from the glip and we have no idea how to remove it or change it so it just shows the participants name. We have tried changing settings to RC embedded, attempting to remove any added photos in virtual background, updating new photo in glip, to no avail. I don't see a setting in the glip under meetings to change photo either. any help is appreciated.

dustin-garlick answered on May 30, 2019 at 9:22pm

RC Meetings is a separate picture to change. It is changed in the ring central admin for meetings.

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