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RC App not Ringing from Call Queue

Tags: call queues

Apr 7, 2020 at 11:02am • 2 replies • 0 likes

djb

Our admin has setup two of us in the call queue for our main company phone number (404) 000-0000. When a call comes through to that main number, my RC app does not ring. If a call comes in to my direct number (404) 111-1111, however, it does ring.

I'm logged into the app with my personal login. My toggle is on to accept queue calls & data (voip) calling.

Why would the app not be ringing?

2 Answers

danno answered on Apr 7, 2020 at 11:39am

Is your co-worker's APP ringing for Queue calls?

djb answered on Apr 7, 2020 at 11:40am

Hi Danno, your reply beat me to the punch. 45 seconds ago I decided to uninstall and reinstall the app and it's now working despite the fact that I had the latest version.

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