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Unable to send Text when connected to a 4G phone network

Tags: sms and text messaging

Apr 14, 2020 at 1:17am • 4 replies • 0 likes

sanidhya-sud

Account Type U.S

I am using ring the central phone app on a Vodafone 4G cell phone and I am unable to send texts. when I called the tech support they said Vodafone does not support texting which the sales team never shared initially. Now what's funny is a friend who referred me to ring central was sitting in the same room with me and we both were using the same network to send texts and he was able to but not me. I asked the technical support guy real time that how is this possible and his answer was he is lucky, that's why. Really??

4 Answers

Jenn-Community_Moderator answered on Apr 22, 2020 at 7:41am

Thanks for the screenshot you provided, can you use the newer version of the app that we have?

Please choose the RingCentral App version 20.2.11
Also, make sure that you log in your digital/direct line and the password no need for the extension number.

Thanks!

sanidhya-sud answered on Apr 21, 2020 at 10:34am

Still Same.

sanidhya-sud answered on Apr 21, 2020 at 9:13am

I am using the Ring Central Phone app, tried using it on my cell phone as well as desktop but Texts don't work on either.

Jenn-Community_Moderator answered on Apr 16, 2020 at 5:33am

Hello Sanidhya!

Apologies, are you using a RingCentral Unified app?
Can you also post the screenshot?

Thanks!

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