Welcome to the RingCentral Community

Lori, feeling your pain! While we wait for fix, there are two ways to have Windows start an app for you.

1) Start > Settings > Apps > Startup and find the app you want, and turn it on. I expect you may see the new RC app there with a blank icon or not be there. If you see it, turn it on, restart or log out/log in, see if it works. If not....

2) Add to your profile Startup folder. https://support.microsoft.com/en-us/help/4558286/windows-10-add-an-app-to-run-automatically-at-start...

• Select the Start button and scroll to find the app you want to run at startup.
• Right-click the app, select More, and then select Open file location. This opens the location where the shortcut to the app is saved. If there isn't an option for Open file location, it means the app can't run at startup.
• With the file location open, press the Windows logo key  + R (or Start > type "run<enter>") , type shell:startup, then select OK. This opens the Startup folder.
• Copy and paste the shortcut to the app from the file location to the Startup folder.

That should make sure it happens whenever you log in. #glip #startup

Thanks Mitch. Always good to know I'm not alone! I knew how to add it my startup folder and I found the exact same instruction page on Microsoft to send to staff. But not all of them feel so comfortable doing things like that and they don't always reach out to ask me to do it or help them through it. If I could just tell them to check an option in the app, I could get them all to do it and not have people forgetting to open it each day. 

where can i download the new windows desktop ringcentral app? is this the Glip that opens in a internet window? or a stand alone desktop app?

Hello Lori,

This option is not available on the new RingCentral app. Our Product Team is already looking into it and will be added soon. Thank you.

That's great to hear! Thanks!