Presence not working

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question

kris-wolton1 asked Jul 2, '20 kris-wolton1 answered Jul 3, '20

Presence not working

Does anyone else have an issue with the presence feature either not working or showing delayed results? I blamed our firewall for year, but since lockdown we hace all been working from home with standard home grade routers and it's just as bad. Either not displaying people on the phone at all or there is a lag. It's really annoying when everyone is working from home and we have no visability of their status.

presence

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Answer 1 · 2020-07-02T14:53:17Z

arun-guha answered Jul 2, '20 arun-guha commented Jul 2, '20

It is a consistent problem noticed on all our different RC site's telephone devices where each site has solid business networking infrastructure. By the way, having used VOIP from multiple providers over a decade plus I have never seen consistent BLF or presence.

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mary-community-moderator ♦♦ commented · Jul 02, 2020 at 02:54 PM

Hi Arun,

Please contact our Technical Support so they can check why your Presence feature is having an issue.

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arun-guha commented · Jul 02, 2020 at 06:09 PM

Done.
Case Number 11046911

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Answer 2 · 2020-07-03T11:28:12Z

kris-wolton1 answered Jul 3, '20

Apparently it's because we have a hunt group for our calls, the presence only works with outbound calls or internal calls, not incoming hunt groups. What a stupid design.....i would image this is the same for most users.

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