I'm writing up training material for our office on using the RingCentral mobile app. I know people will ask what the difference is between Message and Text. I can't find any information that explains the difference. Anyone know?
So if you use MESSAGE and send something to an external contact....that invites them into Ring Central. Do they see the contents of the message in their unencrypted email before they join or do they join ring central and then view it. If that is true then MESSAGE is a more secure and potentially hipaa compliant vehicle for messaging external contacts, because they are brought INTO the ring central network first
Hi @Andrew Barbash, when you send a message to an external contact, they will not receive anything. You need to click "Resend invite" for them to get an email for creating a free account. See sample screenshots below.
In the new RingCentral app, you have a Message tab where you can create a text message from (New Message), or you can click the Phone tab and then select New Text.
I have tested both, and they appear to do the same thing. As a test, I sent a message to my husband using both Message and Text. He received both, and was able to reply back to me (I received both replies in the RingCentral app). My husband does not have the app or work for the same company as me. So neither option is limited to just other RingCentral users.
I work in Help Desk and create all the training documentation. So I'd like to have a good answer when I get asked the question on which one to use, or what is the difference.
Thanks.
Here's just a quick diagram I put together in trying to figure out the difference. :)
As I have understood and explained the difference is that Message is for internal chats only between mutual users (coworkers, teams, etc.) with a RingCentral account, while Text provides for SMS text messages made to and from the RingCentral apps with anyone on the planet who has mobile phone that can send and receive texts. Sort of the difference between sending a friend a message through Facebook versus sending them a text to their mobile phone number.
Hope this make sense.
Also, we cannot send a message using the "Message" section to anyone that does not have a RC account. If we try, it asks us if we want to invite them to RingCentral - if we respond no (cancel), then we cannot send a message.
In the Android app we also cannot send a new text from the Phone section unless we are repying to an existing message, the only options to send a new "text" message is to use lookup the contact and select text message beside their number.
Your app screens are much better than ours!! You may want to confirm this and may have to provide separate instructions for Android vs Apple?
If you are using the classic PHONE APP, then both ways work and just different views/links to the same thing. In this app the "Message" app is a single list of all the 4 main message types so that you can see all messages at once (this view is not avail in the new APP, which is one of many reasons the new APP is not being accepted well yet).
Your reference of "...go to Phone > New Text.." is not an exact option in either app, so I'm not sure which you are using. Clarify which app, and I can focus the answer better.
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