Bridge Operator Console - the RC attendant console is now available for purchase directly from RC. Just dropping this link as informational for anyone looking to try it out, it literally takes 1 click to start a 30 day trial. https://reseller.bridgeoc.com/bocreseller/reply/messages/rcGetStarted.html
Excuse me but we already pay enough. Why would I pay for a feature that is free on the current Phone APP?!
We don't need all of those features. Just a clean layout that show all employees and their phone status which is available on the Ring Central Phone app.
Why would you want to be more efficient with links like predictive transfer (AI), Park For, M365 connectivity? For most organizations human capital is the largest expense, so if they can spend $100 to save $6000 in labor that's a good thing.
Where is the HUD?
You are forcing migration off of Ring Central Phone and yet you still don't have the HUD working. this makes ZERO sense!
Take your sales routine elsewhere. We need one free feature that used to be available and they are discontinuing the app before having the replacement functional.
I made the mistake of downloading the Bridge app 3 years ago and still get phone calls.
Strange, given we don't make sales calls. Nice try Karen. Sorry for trying to help.
@John Malone I get the frustration, but taking it out on others in this space is not acceptable.
@doug-routledge is offering an option. It might not work for you, but could for someone else.
Keep it civil in this space - and, again, connect with your account manager to defer switching from the phone app. Our team is happy to facilitate in connecting you - reach out at Community.Support@RingCentral.com
SPAM
Is there any update on when the HUD will be added to the unified RC desktop app?
Eddie, no updates at this time, but we'll definitely update this thread when we get a definitive ETA.
The HUD functionality is already on the roadmap. We'll keep you updated.
Any update on the HUD? This is a real disappointment -- call centers and other need this. What is the completion date? We may need to change providers if we do not have this soon.
@Mary Novak The HUD idea is already has a ticket in Idea portal and marked as planned: https://ideas.ringcentral.com/ideas/DPW-I-20
Maybe work is still going on.
@Mary Novak I understand the delay is frustrating. I know they are working on this feature and expect it in Q1. We'll be sure to keep updating this thread when we have any updates.
Thanks for your patience.
Any update on the HUD? We can't move to the unified App without it, at least confirm that the desktop phone app won't be discontinued anytime soon.
@karina-ibanez Please work with your Account Manager to ensure you will have access to the phone app until HUD is available.
That doesn't answer the question. Shocking.
@eddie-fesperman I don't have a definitive update, unfortunately.
Again, if this is a concern for your team, I would recommend reaching out to your Account Manager to ensure that you will have access to the phone app.
Is the RC Phone (desktop) app being discontinued? I was under the impression that only GLIP was being retired.
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