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Phone links not working on Ringcentral Desktop App

Tags: ringcentral app, phone, ringcentral app

Aug 12, 2020 at 5:53pm • 1 replies • 0 likes

christian

My team is using the standard Ringcentral app and we are unable to dial a number by clicking a call url in google chrome. It does not trigger the app to call. The RC Phone desktop app works correctly this way, but we're trying to just use the new app as it's advertised as all-in-one. Any suggestions are appreciated.

1 Answer

Anirban answered on Aug 13, 2020 at 1:43am

The url should have call:to and set RingCentral app as default application to get triggered

ref:

https://support.ringcentral.com/s/article/RingCentral-Phone-Enable-Click-to-Dial-Mac?language=en_US

https://community.ringcentral.com/questions/428/click-to-dial.html

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