Question

Multiple Ungrouped Extensions Receiving the same Incoming Call

4 years ago
August 20, 2020
1 reply
352 views

Stephanie63055061007
New Participant

I have two separate phones with two separate extensions, one Extension 102, the other extension 105. These two extensions are not in a group, yet when I receive calls specifically for Extension 102, I also get the call to Extension 105, and will only stop ringing when I pick up the call for Extension 102. Is there a fix to this?

Mary-Community_Moderator
Community Manager
4 years ago
August 20, 2020

Hi Stephanie, the reason for this is possibly because Extension 102 is one of Extension 105 presence members and the feature "Ring my phone when any user I am monitoring rings" is enabled. As an admin, you can change this settings using this KB Article link https://support.ringcentral.com/s/article/How-to-set-up-Presence-permissions-for-your-own-line?language=en_US, then follow item number 12.

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