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Call Queue texting

Tags: texting

Aug 24, 2020 at 10:12am • 1 replies • 0 likes

stuart-weeks

Can a call queue receive text messages if that queue has a direct number assigned to it? If so, who receives the text messages?

1 Answer

tim-lopez1 answered on Nov 19, 2020 at 8:31pm

Hi Jenn, I want to do this but we have SSO setup on our account. How do you login in using the direct number of the Call Queue and its password when SSO is enabled? I get this error message: "Your account is enabled for Single Sign-on. Please use Single Sign-on to sign in with your company credentials." But of course there is no SSO credential for a Call Queue direct number. Any help would be appreciated, thanks!

Jenn-Community_Moderator answered on Aug 24, 2020 at 10:37am

Hello Stuart,

Yes! The call queue can receive messages. However, you have to log in using the direct number of the Call Queue and password of it. You can enable it through the email you added on the call queue if the call queue doesn't have a password yet.

Thanks!

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