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No dial tone when calling into my number

Tags: no dial tone

Sep 11, 2020 at 10:27am • 3 replies • 0 likes

Eleanor Phillips

When calling into our RingCentral number there is a no dial-tone. This is a new problem and I can't figure out how to fix it.

Masud Hooi on Nov 17, 2020 at 3:02am • 0 likes

Hi. I have the same problem as Eleanor. After clicking on Settings I don't see any tab that says Screening, Greeting, & Hold Music. So I can't get to Audio while connecting. Are the tabs changed or am I looking in the wrong place?

Jenn-Community_Moderator on Nov 18, 2020 at 7:14am • 0 likes

Hello @Masud Hooi, if you have admin access, you will be able to check it under Users > User Ext > Screening, Greeting, & Hold Music. This can be accessed through a web portal. Thank you!

1 Answer

Jenn-Community_Moderator answered on Sep 11, 2020 at 12:26pm

Hello Eleanor,

This is for your "Audio while connecting." If this feature is off, our client will hear silence. But in reality, the phone on your end is ringing.

Click here for further troubleshooting steps.

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