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Disabling Public Park

Tags: call parking

Sep 10, 2020 at 2:57pm • 2 replies • 0 likes

Adam Saadi

Can I disable the public park on my RingCentral Phone? I know this an old app but I have to use it for the integration with eAgent. Please let me know. I don't want the staff to accidentally park the call there since we will not be using the park feature at all. Thank you

2 Answers

Adam Saadi answered on Sep 23, 2020 at 12:27pm

Yes I am still seeing the public park option on the phone which I wanted removed or turned off completely. Thank you

Jenn-Community_Moderator on Sep 24, 2020 at 10:29am • 0 likes

Thanks for the response. Can you try to uninstall the app and reinstall it, please?

Adam Saadi on Sep 29, 2020 at 11:44am • 0 likes

It's not just my phone app or extension. It's everyone at all the offices who can see the public park so I don't think uninstalling and reinstalling the app will do it.

Jenn-Community_Moderator on Sep 29, 2020 at 12:59pm • 0 likes

Thanks for the update, can you send us your account details at community.support@ringcentral.com. We'll check it for you.

Jenn-Community_Moderator answered on Sep 14, 2020 at 9:28am

Hey Adam, we can disable it through your Admin Portal.

You go to Phone System > Groups > Park Locations > 3 dots vertically > Disable.

Thanks!

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