Can RC Developers create a setting where the Auto Attendant IVR can send a text to the caller when prompted?
Not sure if this belongs here. Thanks!
Can RC Developers create a setting where the Auto Attendant IVR can send a text to the caller when prompted?
Not sure if this belongs here. Thanks!
I believe the Textel app can do this:
https://textel.net/use-texting-in-your-ivr-to-deflect-contact-center-calls/
Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.
Download RingCentral Phone for Desktop:
Tip: switch to the "sandbox mode" before logging in the app:
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