Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

How to print text message received in RC app?

Tags: messages

Oct 2, 2020 at 7:51am • 2 replies • 0 likes

Mary Wacker

I need printed documentation of some text messages received. Is there a way to print text messages from the RC app?

tom-rex on Nov 17, 2020 at 12:54pm • 0 likes

Message data export

Allows account admins to request exports of the account’s entire message history, and adds new ability to export the message history of a specific user or team.

Is this available yet?

Becky-Community_Manager on Dec 3, 2020 at 8:14am • 0 likes

Tom, this is still an idea in the Ideas Portal which you can vote on HERE.

1 Answer

Tonya Smith answered on Nov 10, 2020 at 11:32am

I'm a lawyer too. I need to be able to prove I communicated with my client. I incorrectly assumed that texting in RingCentral would make that easy with a download feature similar to call logs.

I need to be able to download all text messages like the call log I receive monthly with the content of all texts in an excel file that can be sorted by phone number.

Jessica-Community_Moderator answered on Oct 5, 2020 at 9:16am

Hi @Mary Wacker,

At this time there is not a way to print text messages. You can vote for this feature here.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales