question

Dan English avatar image
Dan English asked Dan English commented

Inbound presence event: does it include the external number called?

I'm listening for the following inbound call event:

/restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true

Is there a way to know which external number was dialed? We need to know for routing/marketing purposes.

presence
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Phong Vu avatar image
Phong Vu answered Phong Vu edited

The presence?detailedTelephonyState=true provides limited info about a call. I recommend you to use the "/telephony/sessions" event notification to get more details of a call. If you do need the presence info via presence notification. Put these in the filter array

[
"/restapi/v1.0/account/~/extension/~/presence",
"/restapi/v1.0/account/~/extension/~/telephony/sessions"
]

Check out this blog for more info about the telephony session event notification

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Dan English avatar image
Dan English answered

Thank you.

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Dan English avatar image
Dan English answered Dan English commented

Using the telephony sessions event, I still don't see the number dialed. In this test, I dialed +16167470088 but it doesn't show anywhere.


{
"uuid": "4052838342559586889",
"event": "/restapi/v1.0/account/244756004/extension/244756004/telephony/sessions",
"timestamp": "2020-10-02T20:33:30.604Z",
"subscriptionId": "89a75930-fba3-421a-b0f0-113b12b1b687",
"ownerId": "244756004",
"body": {
"sequence": 6,
"sessionId": "10761928005",
"telephonySessionId": "s-a2df515e3cdf49079cff06828c81f73a",
"serverId": "10.29.20.82.TAM",
"eventTime": "2020-10-02T20:33:30.449Z",
"parties": [
{
"accountId": "244756004",
"extensionId": "244756004",
"id": "p-a2df515e3cdf49079cff06828c81f73a-3",
"direction": "Inbound",
"to": {
"phoneNumber": "101",
"name": "Dan English",
"extensionId": "244756004"
},
"from": {
"phoneNumber": "+19492016584"
},
"status": {
"code": "Setup",
"rcc": false
},
"park": {},
"missedCall": false,
"standAlone": false,
"muted": false
}
],
"origin": {
"type": "Call"
}
}
}


4 comments
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Phong Vu avatar image Phong Vu ♦♦ commented ·

How do make the call? Did you set the caller id? Which number is the "from" "+19492016584". Where is this number coming from?

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Dan English avatar image Dan English Phong Vu ♦♦ commented ·

That is my personal cel number, used for testing.

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Phong Vu avatar image Phong Vu ♦♦ Dan English commented ·

Oh, so you want to see the "to" number. That's your main company number. Can you dial the digital line number (424) xxx-8002

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