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Can I set Cloud Phone Settings by Page Layout?

Tags: ring central for salesforce app integration

Oct 7, 2020 at 4:34pm • 1 replies • 0 likes

Michelle Barden

I would like to log different informtion for Sales vs Customer Service calls in the Ring Central for Salesforce app. I have created the two Softphone Layouts. I navigate to the apex/AdminUI url to customize the fields. I don't see how I can change Log Customization by Softphone Layout.

1 Answer

Jessica-Community_Moderator answered on Oct 8, 2020 at 1:23pm

Hi @Michelle Barden. I followed up with our integrations PM and was advised that yes the softphone layout that can be changed per profile as defined in the Softphone layout assignment is customized to enable screen pop.

If the expectation is to see different fields in the CTI for call logging, that cannot be customized per profile unfortunately.

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