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Rest API warm transfer and convert calls to conference

Tags: rest api

Oct 13, 2020 at 2:50pm • 3 replies • 0 likes

Josie Li

Hi there,

User1 is connected on the caller.
User1 make a consultation call to User2.
User1 "CompleteTransfer" or "Conference" on 2 calls using Rest API.

Can we complete transfer on 2 calls? is the bridge API https://developers.ringcentral.com/api-reference/Call-Control/bridgeCallParty we should use?

Can we conference on 2 calls? I cannot find any API for that. Is is supported?

Any help is appreciated!

Josie

Josie Li on Oct 14, 2020 at 11:09am • 0 likes

Anyone that can point me to the right direction or the right documentation?

Thanks

2 Answers

Phong Vu answered on Oct 19, 2020 at 12:55pm

Please check this new conference API to see if it helps you achieve your goals.

Phong Vu answered on Oct 14, 2020 at 6:38pm

Please stay tuned for the new Conference API. I see that you asked for the timeline in another question. Let me check with the PM to see when it would be available.

Josie Li on Oct 14, 2020 at 6:56pm • 0 likes

@Phong Vu Thanks!

Phong Vu on Oct 14, 2020 at 10:18pm • 0 likes

Just got some info about this. It's some time next week.

Josie Li on Oct 15, 2020 at 2:51pm • 0 likes

@Phong Vu Could you please also confirm if RingCentral uses Bridge API for warm transfer(supervised/attended transfer)? Thanks

Phong Vu on Oct 19, 2020 at 12:56pm • 0 likes

Yes, basically for a warm transfer.

Josie Li on Oct 15, 2020 at 11:33am • 0 likes

@Phong Vu Thank you very much for that!

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