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Ability to create custom roles and give certain users or managers access only to call recordings within a specific group or department

Tags: admin portal

Jan 3, 2019 at 7:24am • 3 replies • 2 likes

logarta

Hi,I noticed that group managers are unable to listen to recorded calls of their team members unless they are part of a group that has been granted with the "Full Company Call Log" permission. The problem with this is that, giving users this permission means they are able to see everyone in the company's call log. We do not want them to see everyone's call log. Is there any way we could allow our group managers to listen to recorded calls without giving them full company log access?

3 Answers

shni answered on Oct 11, 2022 at 11:19pm

@logarta , @lee2 , @Mario Skopek
I think this is what you are talking about. If it is, please Vote for it.
https://ideas.ringcentral.com/ideas/CUSTCOM-I-6046

Mario Skopek answered on Oct 26, 2020 at 5:06pm

Has this been resolved? I need our sales people to review each other's recordings for training purposes but not have access to recording of roles above them. Is there a workaround?

Jenn-Community_Moderator on Oct 28, 2020 at 1:49pm • 0 likes

Hello @Mario Skopek! Apologies, there is no workaround for this. However, I would highly appreciate post this to our idea hud for our feature request. Please click HERE to post it. Thank you!

lee2 answered on Jul 29, 2020 at 9:02pm

Logarta, With you 100% on this. It cannot come soon enough. There are other threads about it too. I now have people that cannot do their job without having the access, checking the call logs of other departments, people, etc.

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