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Timeout too short when pulling SMS data

Tags: sms and text messaging

Sep 29, 2020 at 2:33pm • 2 replies • 0 likes

Isaiah Nelson

We are using the Ringcentral API to pull sms data for our users. Pulling data the takes longer than 90 seconds to download causes the connection to drop. There isn't any way to pull that package without the connection dropping.

2 Answers

Ted Hewitt answered on Oct 27, 2020 at 9:28am

Same issue here, we cannot download the files it times out to quickly. We have a message store with 5 parts, 7MB, 1GB, 1GB, 1GB, 500MB. always times out after 90 seconds. Tried Chrome, Postman, and even our Node server but all same outcome.

Phong Vu answered on Sep 29, 2020 at 5:01pm

What endpoint did you use to read, the message-store? Can you make the date/time period shorter? Can you use the message store export instead?

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