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Error sending SMS from a different extension

Tags: errors, sms and text messaging

Sep 4, 2018 at 3:04pm • 2 replies • 0 likes

will-jensen

When trying to send an SMS message from a different extension I get the following err:

{

"errorCode" : "FeatureNotAvailable",

"message" : "In order to call this API endpoint for another extension, user needs to have [OutboundSMS] permission granted with extended scope",

"errors" : [ {

"errorCode" : "CMN-419",

"message" : "In order to call this API endpoint for another extension, user needs to have [OutboundSMS] permission granted with extended scope",

"permissionsName" : "OutboundSMS"

} ],

"permissionsName" : "OutboundSMS"

}

How do I set the permission for the user as described in the error message?

2 Answers

jeff-dollard answered on Oct 27, 2020 at 1:19pm

Reviving this old thread to find out - is this limitation still true? Seems like there are a great many obvious use cases for allowing the admin account to send on behalf of extensions via the API.

Phong Vu on Oct 27, 2020 at 7:17pm • 0 likes

The limitation remains the same. You cannot send SMS on behalf of others.

Tyler Liu answered on Sep 4, 2018 at 4:57pm

The error message is misleading. The root cause is: you are not allowed to send SMS on behalf of others.

If you want to send SMS from a different extension, you need to do authorization using that extension.

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