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Answering calls with Plantronics B4210 headset when using the RC Desktop App

Tags: answer calls with headset

Oct 29, 2020 at 1:21pm • 3 replies • 0 likes

James Bruner

How do you answer and hang up calls from the Plantronics headset? We are new to RC and will be going live with the new phone system soon. I need to be able to answer calls without logging back into my computer if it went to sleep. I have already downloaded the the Plantronics Hub software and updated the firmware on the headset. This didn't help. Please advise.

We are running Version: 20.4.10.284 Web, 20.4.11.2558 Windows

James Bruner on Nov 3, 2020 at 8:44am • 0 likes

We also have the Poly Voyager 5200 which is on the recommended list and have the same problem. We can not get the remote call controls to work if we are using the Desktop App. If we connect the 5200 to are cell phone we can pick up calls remotely. Can someone assist in setting this headset up with RC so we can remotely answer phone calls?

James Bruner

Becky-Community_Manager on Nov 11, 2020 at 8:35am • 0 likes

@James Bruner We would recommend reaching out to Support. They will be able to assist in troubleshooting this issue.

1 Answer

Jenn-Community_Moderator answered on Oct 30, 2020 at 12:39pm

Apologies @James Bruner! These are the recommended headsets that work in our app. You can also vote HERE for our feature request. I will share this with our Project Managers. Thank you!

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