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Audit Call Recording on Call Queues

Tags: phone, call queues

Nov 10, 2020 at 9:52am • 1 replies • 0 likes

Luis Serrano

A few of my users have had an issue where they get an alert that automatic call recording has been enabled for a call queue. The issue is that no admin on our side has made any changes in RingCentral. This issue has occurred twice in the past 3 months. When I call RingCentral support they can't find why this occurred and mentioned there is a feature request to allow auditing on call queues so that they can track the cause of it.

1 Answer

Phong Vu answered on Nov 10, 2020 at 10:59am

I am not aware of the "auditing on call queue" at all. You can double check by reading the call log of those calls and detect the recording object to see the type if it is "Automatic" or "OnDemand".

If you are not sure about the account settings and need a RC expert to look into it, submit a support ticket with your account id or main company number.

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