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How to mass delete IM's

Tags: ringcentral messages

Nov 12, 2020 at 5:29am • 2 replies • 0 likes

Dan Schmidt

I am trying to mass delete instant messages. The only thing that RC allows is a single message at a time. How do I delete the entire chain from a back and forth IM session?

Dan Schmidt on Nov 12, 2020 at 5:43am • 0 likes

Looks like I may have found my own answer. I can close a "conversation", but cannot delete it. Apparently only an admin can delete a conversation? Sure I can delete what I send, but the conversation still lives on. I am sure this is some legal thing RC is trying to serve. But one would think like IM's on your phone that you could clear old IM's on RC, at least locally.

Looks like it's Skype from now on. At least I can delete entire message chains without getting the IT department involved.

1 Answer

Jenn-Community_Moderator answered on Nov 17, 2020 at 12:55pm

Hello @Dan Schmidt, apologies! This feature is not available at the moment. You can add your vote HERE, and we'll share this with our Product Managers. Thank you for your patience.

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