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Subscription stop working.

Tags: rest api

Nov 13, 2020 at 12:43pm • 1 replies • 0 likes

KHANH TRUONG

Hello RC Team.

I have a Webhook Notification Setup as below. It has been sending notifications just fine but now I don't receive any notifications at all since yesterday.

Status of Subscription still Active

Subscription ID : 1694444d-c4c2-4468-9b40-30c7d98c219b

Client ID : FUWhU0kfQluna9ioboB6Mg

Event : /restapi/v1.0/account/~/telephony/sessions

I've tested my endpoint and it is working. What can be wrong here?

Please advise.

Thank you!

1 Answer

Anirban answered on Nov 18, 2020 at 10:39am

If you check these below references, it seems that the issue may happen sometimes and is a known issue.

https://community.ringcentral.com/questions/1558/webhooks-stopped-working-this-morning.html

https://community.ringcentral.com/questions/28897/webhook-notification-stopped-working.html

https://community.ringcentral.com/questions/582/webhook-notification-no-longer-works.html

Can you once check with developer support team or @Phong Vu can help

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