Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Phone App to Deskphone

Tags: ringcentral app, ringcentral app

Nov 19, 2020 at 7:48am • 2 replies • 0 likes

Steven Owens

Can you use the app to dial with and it use the desktop phone? Example: I type in the number on the desktop app and it will start dialing out using the desktop phone in speakermode?

1 Answer

AJ Acevedo answered on Nov 19, 2020 at 8:12am

I just tested this. It didn't work the way you described. I also tested placing the call on hold from the app and wasn't able to pick it up on the hard phone. Parking the call worked. I would suggest utilizing the Call Parking feature.

Steven Owens on Dec 3, 2020 at 8:50am • 1 likes

Yeah our userbase is used to how Shoretel Communicator worked with the Shoretel phones. They could dial an extension using the Communicator software and it would automatically ring through the deskphone. That is what I am trying to get to work on our RC now as the userbase is using the RC application as well as a desktop phone. Make sense?

AJ Acevedo on Dec 3, 2020 at 8:54am • 0 likes

Makes sense. Cisco Unified Communications Mobility allows you to do the same thing.

Steven Owens on Dec 3, 2020 at 8:55am • 0 likes

Yeah so that is the dilemma I am up against right now. Anyone have a solution?

Becky-Community_Manager on Dec 3, 2020 at 8:45am • 0 likes

Thanks, @AJ Acevedo! Appreciate you jumping in!

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales