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Can I apply a user template via API?

Tags: call handling, rest api

Nov 25, 2020 at 10:50am • 1 replies • 0 likes

Nate Breeden

Is there a way to apply a user template via API? I can see where you can get the template ID numbers, but do not see anywhere where you can apply them to a user?

If there is not, is there a way to set for an extension:

-Audio While Connecting

-Connecting Message

-Hold Music

-Ring For (under call handling)

1 Answer

Anirban answered on Nov 27, 2020 at 9:02am

Not sure if there is an API for applying the user template as I am unable to find any other template API other than Get User Template List and Get User Template in the RingCentral official docs.

https://developers.ringcentral.com/api-reference/Extensions/listUserTemplates

There need to be updated docs if the apply template API exists.

The best solution is to submit a support ticket to ask the developer support team about technical queries regarding this if any such API exists.

Here is one reference I got that allows you to do through portal

https://support.ringcentral.com/s/article/10600-user-templates-apply-template-user?language=en_US

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