Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

Incorrect user who completed task in conversation

Tags: rest api

Nov 19, 2020 at 4:49pm • 4 replies • 0 likes

justin-nguyen

- I using "complete task API" for my tools to auto complete, it works so good but currently I face with some problem.

- When my tools completed task at 08:00 AM, task's history auto pick previous user who is last people interactive with this task and record their action is incomplete in task. I cannot see any action of my account which was authenticated for API.

- That make my team some confuse while working

justin-nguyen on Nov 26, 2020 at 5:09pm • 0 likes

Please help me solve this problem !

3 Answers

justin-nguyen answered on Dec 1, 2020 at 12:29am

Yep, "complete endpoint" is so work well, but when using "complete endpoint", so actions history of task are incorrect. In team conversation action is correct but when click on task name, you can only actions of specified task which has incorrect action

Phong Vu answered on Nov 30, 2020 at 10:44am

Unfortunately, I don't get anything form your screenshot. I just tested myself and it works normally. My task assigned to 2 members and I complete one by one. See ss below.

justin-nguyen answered on Nov 26, 2020 at 5:07pm

Please help me solve this problem !

Phong Vu answered on Nov 28, 2020 at 9:08am

I cannot test this feature yet since the glip.devtest is temporarily unaccessible right now, but in your code, what did you put in the assignees array? Does it matter if you put just the id of the one who supposes to complete the task?

justin-nguyen on Nov 29, 2020 at 6:48pm • 0 likes

- I have putted assignees array but result was not change

- You can see my image about this problem

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales