Welcome to the RingCentral Community

Hi community,

We are trying to implement RingCentral supervise by party in our software solution. We have created sandbox application and everything works fine, we can supervise, the traffic is totally fine. When we switch the application from Sandbox to Production, on authorization we got this error on authorization:

For authorization we are using RingCentral.Net library in .Net 4.5.

Request:

Method: POST, RequestUri: 'https://platform.ringcentral.com/restapi/oauth/token', Version: 1.1, Content: System.Net.Http.FormUrlEncodedContent, Headers:

{

X-User-Agent: Unknown/0.0.1 RingCentral.Net/4.1.0

Authorization: Basic ODgyRXRIZ3BUOU9GREs4SHp0TjI1UToxU0hTNzVnclJYMjRWakZKVjF4RHdnVmgtWmQ3ZWRTcGVpNG8waHhRMk51dw==

Content-Type: application/x-www-form-urlencoded

Content-Length: 82

}

StatusCode: 400, ReasonPhrase: 'Bad Request', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:

Content: {
  "error" : "invalid_client",
  "errors" : [ {
    "errorCode" : "OAU-255",
    "message" : "Access to account [423250064] is prohibited for private application",
    "parameters" : [ {
      "parameterName" : "account_id",
      "parameterValue" : "423250064"
    } ]
  } ],
  "error_description" : "Access to account [423250064] is prohibited for private application"
}

Any help how to continue, is this some configuration issue that we are facing?

Thanks,
Petre Dimov