News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Search
Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Developers
Identify incoming call party details from telephony session webhook
Tags: rest api
Dec 9, 2020 at 9:56am   •   1 replies  •  0 likes
Rajarshi Banerjee

How to filter out or identify only the incoming calls to a particular extension from Telephony Session webhook. I need to identify it before it ring to the dialled extension(reception extension). Then I will route the call to other extension depending on on my custom logic, with out ringing that reception extension phone.

I have used active call list, but it ring the extension before gets routed to other extension. Can you guide me how can I achieve the expected outcome?

Thank you.

1 Answer
answered on Dec 9, 2020 at 4:12pm  

Read this blog and pay attention to the "Call statuses and how to use them" section. You can take action as soon as you get the "Setup" status event.


 0



A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us