News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Search
Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Developers
Call result types in the call log
Tags: rest api
Jan 3, 2020 at 12:58pm   •   1 replies  •  1 likes
Rhonda Carey

Is there any documentation on what the different types of results are in a call log? What is the trigger to flag a call as "wrong number" vs "hang up" vs "call connected"?

1 Answer
answered on Jan 3, 2020 at 2:33pm  

Can you please check the docs:

https://developers.ringcentral.com/api-reference/Call-Log/readUserCallRecord


The values are:

Unknown, Accepted, Call connected, In Progress, Voicemail, Reply, Missed, Busy, Rejected, No Answer, Hang Up, Blocked, Suspended account, Call Failed, Call Failure, Internal Error, IP Phone Offline, No Calling Credit, Not Allowed, Restricted Number, Wrong Number, Answered Not Accepted, Stopped, International Disabled, International Restricted, Abandoned, Declined, Received, Fax on Demand, Partial Receive, Receive Error, Fax Receipt Error, Sent, Fax Partially Sent, Send Error, Fax Not Sent, Fax Poor Line


Call Connected

This shows an outbound call was connected to the dialed number. This happens after the status "Accepted" on an incoming call and indicates which phone in a sequence of phones took the call.


Hang Up

This means the inbound caller hung up before being successfully connected.


Wrong Number

An Internal extension dialed an outside number that does not exist or is no longer in service.


More info: https://support.ringcentral.com/s/article/Call-Log-Interpret?language=en_US


 0



A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us