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Agent status

Tags: agent status

Dec 3, 2020 at 12:38pm • 2 replies • 0 likes

Jim Staggs

How can you set up additional agent states such as Lunch Break Etc? And it there is a way to make those changes, what report will populate that information?

2 Answers

Jim Staggs answered on Dec 18, 2020 at 6:37am

Thanks

Jenn-Community_Moderator answered on Dec 18, 2020 at 6:36am

Hello @Jim Staggs! This feature is not available for a regular office account. However, it is available in our Contact Center accounts. Please see HERE for more info about Contact Center. Thank you!

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