Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Automatic Do Not Disturb When on a Call

Tags: do not disturb

Dec 18, 2020 at 3:29pm • 2 replies • 1 likes

Sean Downey

This question was apparently asked a long time ago without any response so I am going to post it again. Is there a way to set up a line to go straight to voicemail when a new call comes in and the user is already on a call?

1 Answer

Jenn-Community_Moderator answered on Dec 21, 2020 at 3:33pm

Hello @Sean Downey, you can use the call queue by setting up a "rotation" call, so it will just hunt the available users.

When the incoming calls to a call queue group are set to be distributed in the Rotating order, the distribution will be based on idle time.
• A Call Queue member that has no call is considered as "idle," or Available, and the Availability or Idle timer starts.
• The member with the longest idle time receives the next call from the queue.
• When a member answers an incoming call or places an outbound call, the timer gets reset.
• The member then goes to the bottom of the queue.

Click HERE on how you can configure it. Thank you!

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales