Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Can we merge contacts form rc phone app to new RC desktop APP

Tags: shared contacts

Dec 21, 2020 at 2:32pm • 2 replies • 0 likes

Todd Johnson

I recently was told to uninstal my RC PHONE desktop app and install the newer RC Classic app. When I did this, by contacts did not merge. I had dozens of business phone and fax numbers saved that did not merge. Can the old contacts with names and faxes please be merged?

Thank you.

Jenn-Community_Moderator on Dec 21, 2020 at 3:11pm • 0 likes

Hello @Todd Johnson, does your contacts still in your online portal? Can you check it by going to htpps://service.ringcentral.com. My Extension > Contacts. Thank you!

1 Answer

Anirban answered on Dec 21, 2020 at 3:23pm

When you save your contact in RC desktop app or RC phone it will automatically save in the contact details of your extension. You can log into your online portal and check your contact in your extension.

The contact are actually saved into your extension accounts in cloud. So whenever you log into RC phone or desktop app, it will automatically sync with your account and will display all the contact exists in your extension contact.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales