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Why am I not hearing any incoming audio from WebRTC?

Tags: sdk

Nov 19, 2020 at 2:51pm • 4 replies • 0 likes

Laferil Smith Jr.

We have integrated the WebRTC phone SDK into our website, and currently are having issues getting incoming audio from the other party. They can hear us communicating through the browser, but we can't hear them. We are using the latest versions of Chrome, and have tested on both Windows and macOS.

The incoming call alert tone can be heard so it's not a browser audio tab issue.

4 Answers

Andrew Lacy answered on Jan 6, 2021 at 6:19pm

What does linking the DOM elements mean?

Laferil Smith Jr. answered on Dec 24, 2020 at 3:42pm

We solved this by adding back the remote and local video html tags. At some point they got removed. Also make sure you’re linking the DOM elements when configuring the SDK.

Andrew Lacy answered on Dec 24, 2020 at 3:19pm

I have the same issue on our implementation. I tested chrome setting by automatically playing an audio file - no problems. But when we initiate a call, the other party can hear the audio (so microphone working) but nothing plays on the computer. Neither the ring sound or the audio in the connected call. See confirmed chrome settings.

vyshakhBabji answered on Nov 23, 2020 at 2:33pm

Did you try using just the demo app and get me the results https://ringcentral.github.io/ringcentral-web-phone/ ? Please send the logs from the demo app on a support ticket and send an email to vyshakh.babji@ringcentral.com

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