Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Does the 'free' Glip / RC App not allow outbound RC Video conference calls?

Tags: video, meetings, glip, ringcentral app

Jan 7, 2021 at 4:40am • 2 replies • 0 likes

david-hepper

We are in the process of moving from desktop RingCentral Classic app to desktop RingCentral app. Our guest users - those without phone lines - don't see the phone icon > , which is as expected, but they don't see the camera icon > either.

The navigator icons appear like this >

which seems to be a change from RC Classic, where any user, even guests, could initiate RC Meetings with organisation team members or with other guest. Is this a change of policy for RCV by the company or can we re-enable this feature somehow?

Mary-Community_Moderator on Jan 7, 2021 at 8:24am • 0 likes

Hi David,

With the free version, sessions are limited to 60 minutes, while for paid accounts, the meeting duration limit is 24 hours. How many users are affected? Do they login using email?

1 Answer

david-hepper answered on Jan 9, 2021 at 5:06am

Yes, the guests are logged-in users and some are even on the same email domain, though without a paid subscription to RC Office. All eight of these 'guest' users are affected. Since RC Video has no separate client other than the RC App (Glip), they can now join video conferences set up by someone with a subscription (either using RC App or Chrome/Safari browser) but cannot initiate conferences among themselves. This should be made clearer. It was not like this in RC Classic or the RC Meetings client.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales