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Ring Central Meeting API Data fetching Issues

Tags: meetings, rest api

Jan 11, 2021 at 5:05am • 2 replies • 0 likes

Dasun

We are using this API to fetch Meeting details from each user in an organization. We use 3-legged OAuth Flow to authentication and access the API through an access token. We are facing following issues,

1. Only the user who granted the access can retrieve the list of his/her Scheduled meetings.

2. Other users are getting below issue from the same token. But if we use a access token of any other user, he / she will be able to fetch details. But we need single access token to access all meetings of each user.

{
  "errorCode": "CMN-408",
  "message": "In order to call this API endpoint, user needs to have [Meetings] permission"
}

3. We cannot get participants of the meeting.

Is there any solution for this?

2 Answers

Ariane Sabourin answered on Jan 18, 2021 at 7:12am

@Phong Vu

So, just to calrify on this users question and your answer...

This API will not pull in all the meeting details, but going to the https://service.ringcentral.com/application/extension/tools/meetings/myMeetings URL will show all the meetings from all the users?

So if we "schedule a meeting for another user" we dont see it in the API, but see it in the UI? Cause when I pull the API for this endpoint I only see meetings that are not scheduled for someone else. So how do we get all the meetings? We have to have each users credentials to check their schedules?

Phong Vu on Jan 18, 2021 at 8:05am • 0 likes

You wrote "So if we schedule a meeting for another user". No, you cannot schedule a meeting for another user. Each user can only schedule meetings for him/herself. The link you shared is about "/myMeetings". Do you see other users' meetings there too?

Please read this article for further info.

Phong Vu answered on Jan 12, 2021 at 1:04pm

Unfortunately, there is no API to read all uses' scheduled meetings at an account level.

The error message is misleading. It is not allowed a user to read scheduled meetings of another user (even if the reader is a super admin user). The only way to read all is to use access token of each user to read its own meetings.

Dasun on Jan 12, 2021 at 4:50pm • 0 likes

Thanks. Hope this is the issue. We'll look in to another solution.

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